Totem Pillar Candle Creative Co-op

Prompt Shipping and Professional Packing

Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we are able to offer various shipping options. Our warehouse employees will pack all goods to our exacting specifications. Before shipping your items will be carefully inspected and secured. We ship to thousands of customers each day across different countries. This demonstrates our dedication to become the biggest online retailer on earth. These warehouses are located in Europe just as they are in the USA.

Note: Orders containing more than one product are assigned a specific processing time, dependent on the particular product.

Before shipping, our team will perform an extensive inspection of the products you ordered. Currently, most orders are delivered within 48 hours. The delivery time is estimated to be between 3 and 7 days.

Returns

Due to multiple parties such as the factory and the warehouse, we cannot fully manage stock. Stocks can be changed at any time. It is possible that inventory could run out once your order has been placed.

Our policy is for 30 days. If you don't receive your item within the 30 days period, we're not able to issue a refund or an exchange.

To be considered eligible for return, it must be unopened and in the condition you received it. The item must be returned in its original packaging.